Frequently Asked Questions
Click on a question to be directed to the appropriate answer
How do I find out
when your auctions are on?
How do I get a catalogue?
When will a catalogue be available on the
website?
When will a
printed catalogue be available?
Can
I bid without having to attend the auction?
When can I inspect the items in the auction?
Do the items I buy come with any warranty?
What does Buyer’s Premium mean?
Do I have to register to be able to bid?
What is a referred bid?
What methods of payment do you accept?
When do I have to pay for and pick up my
goods?
What are
the Terms and Conditions of Sale?
How do I find out when your auctions
are on?
Auction descriptions and dates are posted on our website as soon as a
date has been confirmed. To access the Auction Calendar simply click on
the Forthcoming Auctions page. If you are interested in a forthcoming
auction click on it for more detail. These pages are added to as more
detail about that sale comes to hand.
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How do I get a
catalogue?
Catalogues are available free on-line. Simply click on the details icon
in the Auction Calendar. Printed catalogues are also available for a
small fee from the Auction Rooms Sales Office when you register.
Remember Catalogues are a guide only and while we make every effort to
make sure they are accurate, it is the responsibility of the buyer to
know exactly what they are bidding for. Back to Top
When will a
catalogue be available?
Catalogues from our website will usually be available from the
published inspection time. Back to Top
When will a
printed catalogue be available?
Printed Catalogues will usually be available from the published
inspection time. Back to Top
Can I bid
without having to attend the auction?
Yes, via our Absentee Bidding Service. There is no charge for an
absentee bid. Bids will only be accepted on a signed copy of our
Absentee Bidders Form at least one hour before the commencement of the
sale. This form contains your “maximum bid” which
authorizes the auctioneer to bid on your behalf up to, but not over
that amount. In the event of identical bids being submitted, the first
received will take precedence . Superior Auction Services reserves the
right not to accept your bid.
Telephone bids may be arranged
only on items of significant value, subject to telephone line
availability and arranged at least two hours before the commencement of
the sale. Back to Top
When can I
inspect the items in the auction?
Inspection times will be published in both the print media and on the
detail page of each auction on this website. Back to Top
Do the items I
buy come with any warranty?
In most instances buying
goods at auction means that the goods sold are
“as-is-where-is”. This means that it is the buyers
responsibility to inform themselves as to the suitability of purchasing
any given lot. Once goods have left our auction facility there are
strictly not refunds given. Back to Top
What does
Buyer’s Premium mean?
A Buyer’s Premium
is a small percentage of the hammer price charged to the buyer. This
percentage changes per auction. The amount can be found in both our
print advertising as well as this website. Back to Top
Do I have to
register to be able to bid?
All intending purchasers are required to register their name, address
and telephone contact details to obtain a bidding number. For buyers
who are registered for GST, your ABN must also be provided. By signing
and registering you are bound by the terms and conditions of the
auction sale as displayed near the sales desk in our auction rooms. New
buyers will be asked to provide appropriate identification such as a
driver’s license or passport to register. Back to Top
What is a
referred bid?
From time to time a vendor will request that the highest bid be
submitted to them for acceptance. This is called a referred bid. Please
note that Superior Auction Services does not generally accept reserves
on lots. Back to Top
What methods of
payment do you accept?
Cash, bank cheque or direct deposit into our bank account. These
details are available at all our auction sales. Personal cheques may be
accepted with the prior approval of the auctioneer only. If you wish to
pay with a personal or company cheque we recommend that you seek
approval prior to the auction sale. Back to Top
When do I have
to pay for and pick up my goods?
Unless otherwise stated, after an auction all goods must be paid for
and collected within two working days. After this time a storage fee of
$5 per lot per day will be charged for non collection. Delivery of
goods is subject to full payment including clearance of any cheques
accepted. Back to Top
What are the
terms and conditions of sale?
Terms and Conditions of Sale apply to all sale activities of Superior
Auction Services. Click here
to read or download the Terms and Conditions of Sale. Back to Top
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